A small number of people are being affected by an issue at our checkout page and their address might not appear within the shipping box.
If this happens to you, then you can resolve the issue by clearing your website browser cache in your settings. This should rectify this issue.
If the problem does persist please contact our team directly at firstname.lastname@example.org or call us on 01392 881380. Our technical team are working on a solution and hope to have it resolved soon.
How do I order?
You can browse our tempting products, add items to your basket and place your order online. You can also call us to place your order on 01392 881380 and a member of the team will be happy to take this for you.
Is there a minimum order?
Yes, our minimum order value currently is £30. This means that we are able to cover the cost of our 100% recyclable packaging and subsidised delivery charge.
When do I need to place my order by?
All orders must be placed before 1pm for next day delivery. Our farmers and butchers work tirelessly to provide 100% grass fed & pasture reared produce that has been grown in harmony with nature and artisanally butchered. We are constantly updating stock but in order not to miss out on your favourite Pipers Farm goodies, you should place your order as early as possible to avoid disappointment. During busy periods, next day delivery may not always be available.
Can I add to my order once it has been placed?
Currently you cannot add to your order online once it has been placed.
However you can call us on 01392 881 380 and we can add any items to your order 3 working days before your chosen delivery date.
As we do not retain your card details you will need to pay for any items you are adding over the phone.
Can I change my delivery address after I have placed my order?
If you need to change your delivery address after you have placed your order, you will need to contact us 4 working days before your delivery date. Please call us on 01392 881 380 or email email@example.com to update us.
Can you prepare any of my meat bespoke?
Unfortunately, we are not able to accept special requests or create bespoke cuts. As all our animals are reared in harmony with nature, weights can fluctuate but through our careful planning of carcass balance to reduce any waste, we can ensure enough cuts are available for everyone and nothing is ever wasted.
Something I would like to purchase is 'sold out'. Will it become available again?
Our butchers are always working hard to replenish stocks. There are products that are incredibly popular and do sell out quickly, however we do our best to ensure the products that you want are available regularly. The best thing to do is just periodically check back on the website.
If a product has been out of stock for more than a week then do call our Customer Service team on: 01392 881 380 or email firstname.lastname@example.org
Something is missing from my order, what do I do?
From time to time items might become unavailable and might be missed from your order. If this is the case you will be refunded for the missing item by the time your order has been delivered.
If something has accidentally been missed from your order please contact out Customer Service team at: email@example.com or: 01392 881380 and they will be happy to help.
Do you offer a subscription service?
Whilst we do not offer a subscription service, you can place your orders in advance to secure your delivery slot.
Can I cancel my order?
Yes, you can cancel your order 4 working days before your chosen delivery date. To cancel your order please email: firstname.lastname@example.org or call us on: 01392 881 380
Can I request that meat items in my order to be delivered fresh?
We deliver all our meat frozen ready for you to put straight into the freezer.
Can I swap items in the set meat boxes?
We carefully calculate all of our meat boxes to ensure that we have the perfect range of products in each box. We are not able to swap any of our products in our meat boxes. You can select individual items to create a bespoke box filled with your favourite items.
How do I add to my Christmas order?
We can add to your order, however as we do not retain your card details for payment, we ask that you call us to add to your Christmas order and then we can take payment at the same time too. Our telephone number is 01392 881380
We kindly ask that you contact us 7 working days before your order is due to be with you and make amendments for you.
Can I visit the farm?
Unfortunately you cannot visit Pipers Farm. The farm is Peter and Henri's home, so at this time we cannot offer unguided tours or visits.
From time to time we do host events and tours on the farm. To be the first to hear about our farm tours and events make sure you are subscribed to our email mailing list.
Do you rear all the meat at Pipers Farm?
Pipers Farm is 55 acres of beautiful permanent pasture with deep hedgerows. At Pipers Farm HQ we rear a herd of native Red Ruby cattle, Suffolk-tup lambs and Swaledale mutton sheep. During the summer months we have a small parcel of Saddleback pigs.
In addition to the livestock reared at Pipers Farm HQ we also work with 30 incredible farms who grow for us to our exacting standards. You can find out more about our farms by visiting our sustainable farming page.
Is all your beef, lamb and mutton grass fed and grass finished?
Yes, all of our beef, lamb and mutton is 100% grass fed and grass finished.
Our cattle, lambs and mutton sheep only eat forage and mother's milk for their entire lives. We simply do not believe in feeding them anything else.
What do your chickens eat?
Our free range chicken's diet is made up of straightforward cereals (corn, barley and wheat) and grass, with the emphasis on developing a healthy digestive system. Chickens are monogastric animals, which means they can’t survive on pasture alone – their stomach systems are not sophisticated enough to extract the energy and protein they need. This means nutrient-packed grains and proteins are a crucial part of their diet. We do not use any additives or chemicals in our feed. We want our chickens to grow slowly, healthily and lead a properly free range life.
Soya is present in the feed for our chickens. We use the minimum amount possible to ensure the welfare of our chickens, this protein is crucial for our birds to thrive while living a properly free range life.
Traditionally, fishmeal from local ports and harbours would have been fed to chickens instead of soya, however this was outlawed in the 1996 following the outbreak of BSE. Fishmeal, as a by-product of the local, inshore fishing fleet is a totally sustainable source of 'high quality, protected protein'. With the ban in place, it has meant that our local feed mills have had no option but to use soya.
We are hopeful that the ban on the use of fishmeal by-products will be lifted. In the meantime we are actively looking at alternatives such as lupins. It is stimulating the challenge to combine the resourcefulness and skills of our local feed millers with our family farmers working these crops into traditional crop rotations.
We will continue to actively seek alternatives to soya and remain hopeful for changes in regulations that will allow us to feed our chickens a completely sustainable diet.
How is your livestock slaughtered?
Our chickens, ducks, turkeys and geese are killed individually in farmyard based slaughterhouses, on most of our farms by the same team that has reared the birds. The humane slaughter of our birds is vitally important to us, we put a great deal of love and care into producing a healthy, happy bird, the last thing we would want is for our birds to have a stressful end to their lives. Every bird is carefully stunned prior to slaughter.
Our pigs, cattle and sheep are taken a short distance to our local, small farm-based abattoir. This is very important to us - it means that the animals are not stressed, the small team are highly skilled craftsmen, and importantly, the carcasses are in perfect condition to be hung on the bone. Every animal is fully stunned by hand prior to slaughter.
We are passionate about high welfare slaughter and are part of the campaign for small abattoirs. You can find out more about this here.
We are completely transparent when it comes to how we slaughter our livestock, if you would like more detailed information we are happy to share this with you. Please do call us on 01392 881 380 or drop us an email to email@example.com we are happy to answer any question you have as we passionately believe in the importance of transparency when it comes to the food we all eat.
Do you use hormones in your meat?
We do not use hormones in our meat.
It is a common misconception that hormones are used in British meat. Using growth hormones in meat production has been banned in the EU since 1989.
Currently, the UK has a ban on both producing and importing hormone treated meat, which means no British farmer (no matter the standards) is able to use hormones in the production of their meat. However, there is pressure on the UK Government to lower their standards and allow imports from countries such as US and Australia, meaning hormone treated meat could be available on our shelves.
Regardless of changes to trade deals and agricultural policy, we will never, ever use hormones in Pipers Farm meat.
Where do you deliver?
We deliver to the whole of mainland UK, the Channel Islands, and parts of the Scottish Highlands.
You can check whether we deliver to your area by clicking the truck icon at the top of our website and popping in your postcode.
When do you deliver?
We deliver to Mainland UK postcodes Tuesday - Saturday, excluding bank holidays.
We offer a next day service as well as a named delivery day service to this area.
We offer a Standard shipping, delivered 8am - 6pm or Express shipping, delivered 8am - 12pm.
We deliver to Highlands and Islands every Wednesday.
You can check our next available delivery date in your area by clicking the truck icon at the top of our website and popping in your postcode.
What are your delivery charges?
Standard Delivery (8am - 7pm, Tuesday - Friday) on orders over £75 is £3.95
Standard Delivery (8am - 7pm, Tuesday - Friday) on orders under £75 is £5.95
Standard Delivery Highlands & Islands (2 day service) is £14.95
Express Delivery (8am - 12pm, Tuesday - Friday) £7.95* excludes Highlands & Islands
Do you deliver my order yourself?
We do not deliver the orders ourselves, we use DPD as our trusted delivery partner.
DPD offer a ‘predict’ delivery service whereby they inform customers of a one-hour delivery window notified by SMS and/or email – so you don’t have to wait in all day.
Do I need to be home to sign for my delivery?
No you do not need to be at home to sign for your delivery. Simply tell us at the checkout where you would like us to leave your order and our courier will follow your instructions.
How do I track my delivery?
When you place an order online, you will receive a live tracking code from our courier DPD via your provided email or phone number.
On the morning of your delivery the live tracking link will update with a timed delivery slot. You will be able to see exactly where your parcel is and approximately what time it will be delivered to your door.
If you have downloaded the DPD app you will also receive notifications via the app for your order.
Our customer service team track every order between 9am - 5pm to ensure they will be delivered on time.
What should I do if my order hasn't arrived?
If your box has not arrived by the allocated delivery slot please contact our Customer Service team as soon as possible on: 01392 881 380.
Please be aware during busy periods deliveries may be slightly delayed. If your order has not arrived within 2 hours of your delivery slot please give us a call.
When do you take payment for my order?
Payment is taken at the time of placing your order through our secure payment gateway.
Which payment methods do you accept?
We accept, all major credit and debit cards including American Express.
You can also use Applepay, Shoppay at the checkout. Once payment has been made, we do not retain your card details.
Do you retain card details?
We do not retain your card details ourselves, however if your card details are stored on your browser they will 'autofill' at the checkout.
If you are checking out using Applepay or Shoppay your card details will be retained by that service.
How do I earn Pipers Points?
Once you have created your Pipers Farm account here, you can then begin earning your points while you shop!
How do I refer a friend to Pipers Farm?
To refer a friend all you need to do is head to our website sign into your account and head to our rewards page at https://pipersfarm.com/pages/rewards . Here you can locate your individual referal link
to give a friend £10 off their first purchase and earn 1,000 points when they place their first order.
How do I redeem my Pipers Points?
To redeem your points you need to log in to your account before heading to our website here to view your Pipers dashboard, you can then earn points and convert your points into voucher to apply at checkout under our reward section.
Can I use a promotional discount code along with my Pipers Points discount code?
We are only able to process one discount code per order, please be assured that any Pipers Points will be valid towards future orders for up to 6 months.
Will my meat arrive fresh or frozen?
We deliver all our meat frozen ready for you to put straight into the freezer.
The only exception to this is at Christmas time we send out some fresh poultry. Information can be found on the 'storage' tab of each product page.
Is your meat safe to refreeze?
Yes, all Pipers Farm meat is safe to defrost and refreeze following our defrosting and refreezing guidelines.
If any of your meat has thawed slightly during transportation it is completely safe to pop straight into your freezer.
We keep your order in a chilled environment during delivery up until 11pm. It is then out on the road in our clever thermal packaging that stops the temperature from rising above 8C during delivery, so you never have to worry about your food being in transit.
Why is 8C important? According to the Food Standards Agency temperatures over 8C to 63C are classified as 'the Danger Zone'. Food that reaches over 8C can kickstart any bacterial growth, however the colder the temperature the slower bacteria will grow. Cold temperatures in chilling or freezing delay chemical reactions within foods and put any bacteria that may be present on pause.
One of the additional joys of shopping with Pipers Farm is that we are so different to the industrialized, globalised supply chains you find in supermarkets. From the way we rear our animals, right through to how we age, cut and store our meat, every part of our process is very different and the risks associated with harmful bacteria are proportionally so.
We have tested, trialed and controlled every step of our process for over 35 years to provide you with complete confidence in the food you eat.
If you have any questions, we're always happy to help give you guidance. Please call us on 01392 881380 and a member of the team will be happy to help you.
How long can I keep my meat in the freezer?
All of our meat can be kept in the freezer for at least 6 months.
How long will my meat keep in the fridge?
All meat products will last 3-4 days in the fridge.
However we do recommend that you store all your meat in the freezer and take out what you need when you need it.
How will my meat be packaged?
All our Pipers Farm meat is blast frozen at the optimum moment ready for you to pop straight in your freezer.
Each individual portion is packaged in an outer wrap ready for it to be safely stored in the freezer. On each pack you'll find details of the product, the best before date and any ingredients.
Where can I find cooking instructions?
All our cooking instructions can be found on each of our products pages on our website. Simply search the product and scan down the page to find the cooking instructions.
We also have plenty of inspiring recipes on our journal.
Ingredients & Allergens
Do you all your products have nutritional information?
As a small farm we are unable to provide nutritional information for Pipers Farm meat products.
Many of our other producers do provide nutritional information, you can find this on the ingredients section of each product.
Where can I find ingredients and allergens for your products?
All ingredients and allergens are listed on each product page under. You will find all allergens highlighted in bold.