Christmas Frequently Asked Questions
An important note about Christmas orders in light of Covid.
These are deeply uncertain times for everyone, and we understand that you may wish to tweak your Christmas order as events unfold. However, this year we will not be able to cancel or reduce any orders due for delivery after 1st December.
We know this is unprecedented, but it will ensure we can find a home for all of the livestock that has been so carefully reared by ourselves and our network of small-scale family farms and allow our staff to prepare your order safely. You are of course welcome to add to your order (stock depending) up to 7 days before your delivery is due.
We know everyone is longing for a beautiful Christmas to help us through what looks to be a tricky winter, and we wish you the happiest of gatherings, big or small. It will still be Christmas no matter what.
We will do everything we can to make this Christmas as magical as ever.
Due to the high demand of emails and telephone calls we receive at this time of year, there may be a small delay in receiving a response to your enquiry. We are continuing to do our best to get back to you as soon as possible and we endeavour to reply to every enquiry within 48 hours.
Frequently answered questions
Simply check the storage tab on each product page for guidance on whether your product is fresh or frozen.
All whole Turkeys and Goose delivered in the last week of December will be fresh. Any birds delivered earlier will be frozen unless you have contacted us to request a fresh bird.
Please note that our meat is completely safe to freeze and refreeze.
Yes, simply pop a note in at the checkout letting us know that you are in isolation and we will ensure that our drivers follow protocol.
We recommend receiving your order as early as possible to avoid any delays.
If your order contains all frozen and ambient items we suggest booking your delivery for as early as you can in December.
If your order includes fresh Christmas poultry we recommend choosing 21st and 22nd December. Our last delivery day is 23rd, we recommend avoiding this date should there be any delays this year.
For orders including Christmas cheese we recommend receiving your delivery on 20th or 21st December.
If you need to add any items to your order please send an email to email@example.com or call us on 01392 881 380
Subject to stock, we will do everything we can to add items to your order. We do need 7 working days notice before your order date to add items to your order.
The last delivery day for any orders containing fresh Christmas poultry is 23rd December. We do recommend selecting as early delivery date as possible to avoid any delays from couriers, weather or anything else outside of our control. If you are having frozen items such as the Simplest Turkey please select a delivery date as early as possible in December.
If you place an order online, you will receive a live tracking code from our courier. The courier will keep you up to date with an estimated time or when you can expect to receive your delivery. Our customer service team will also track every parcel we send.
We are doing our best to ensure our most popular products remain in stock. Please bear with us, and keep checking back on the website for the latest stock availability.
We know these are uncertain times with guidance changing regularly. We will still be able to cancel any orders due for delivery before 1st December (with our usual requirement of 4 days notice before the date of your delivery). However this year we will not be able to cancel or reduce any orders due for delivery after 1st December, this is to ensure that we are able to keep our staff safe who will be busy preparing your festive orders, and also to ensure that we can find a home for all of our carefully raised livestock and continue to support our small-scale family farms with minimal disruption on the farm. We hope that you can understand the challenges we face this year in preparing your festive feast. You will be able to add to orders (stock depending), or place more than one order if this helps you to plan at home for your Christmas celebration.
We ask that this year you give our team as much notice as possible with any amends to your Christmas orders.
To change your delivery address we require at least 7 days notice before your order is due to be delivered.
We will try our best to change any delivery dates, however please be aware we may not be able to make this alteration. Please contact our Customer Service team no less than 7 days before your delivery is due and we will do our best to change your date.