Contacting us

Please be aware

Due to the high demand of emails and telephone calls we receive at this time of year, there may be a small delay in receiving a response to your enquiry.

We are continuing to do our best to get back to you as soon as possible and we endeavour to reply to every enquiry within 48 hours.

Please be aware that the office is closed on weekends and so enquiries may take a little longer.

If you are contacting us to confirm any details of your order including your delivery date or your delivery address, please refer to your email confirmation. You will find all your order details included there.

If you are contacting us to amend a delivery, please be aware that any order amends must reach us three days before your order is due for delivery to give our team enough time to make any changes.

If you are contacting us to track your delivery, please refer to your tracking code received via email or text message from our courier DPD. The tracking information will be sent to you the morning of your delivery. We are unable to provide a delivery time slot until then.

For other queries please do read through our FAQ's below

Thank you for your patience, we will reply to you as soon as possible.

Liz and the Customer Care Team