Christmas 2021 FAQs

Christmas Ordering

Please have your order number ready when you call to make additions or amendments to your order and your card available for payment if you are adding to your order.

We recommend 2 portions per kg for a generous portion!

You can browse our tempting Christmas collection and place your order online. You can also call us to place your order on 01392 881380 and place an order over the phone.

As you know, everything we sell, we have reared ourselves, so in order not to miss out, you should place your order as early as possible. We advise ordering Turkey, Goose and Beef as soon as possible to avoid disappointment!

As we do not retain your card details for payment, you can add to your Christmas order by calling our team at least 7 working days before your delivery date.

Much like last year, we know these are uncertain times with circumstances changing regularly. We will still be able to cancel any orders due for delivery before 1st December (with our usual requirement of 7 days notice before the date of your delivery). However this year we will not be able to cancel or reduce any orders due for delivery after 1st December, this is to ensure that we are able to keep our staff safe who will be busy preparing your festive orders, and also to ensure that we can find a home for all of our carefully raised livestock and continue to support our small-scale family farms with minimal disruption on the farm. We hope that you can understand the challenges we face this year in preparing your festive feast.

We suggest placing your order as soon as possible to avoid missing out as our delivery slots fill up fast!

Whilst our team will always do their best to help, we are afraid that due to the number of orders we receive we are unable to accept any special requests.

You don’t need to be home when we deliver your box. If you need to change the delivery instructions for any reason, you can download the DPD app where you can track your delivery live! You can also give us a ring on 01392 881380 and our customer service team will be happy to help.

Whilst our team are working hard to replenish our out of stock items, we do have a limited number of our Christmas lines available. As such, please place your order as soon as possible to avoid disappointment!

Any items marked as pre-order will arrive on their advertised release date. To receive non pre-order items in your order sooner, please place separate orders.

Our Simplest Turkeys are the perfect Christmas meal! With plenty of Pigs in blankets for the whole family and 200-300g of turkey per portion.

To place a corporate gift order you can visit our page here.

Christmas Delivery

We can deliver to mainland UK Tuesday-Saturday, all our Channel island and Highland deliveries are made on Wednesday. Please note we do not deliver on Bank Holidays, or Christmas Eve.

For our Highlands and Islands orders all items will be sent Frozen, Including whole Turkeys, Turkey Crowns and Whole Geese. Our last available delivery date for these orders will be the 15th of December.

If you place an order online, you will receive a live tracking code from our courier. The courier will keep you up to date with an estimated time of when you can expect to receive your delivery, you can also download the DPD app to track your driver live!

Our customer service team will also track every parcel we send to make sure these arrive safely with you.

There may be potential delays to deliveries this year due to unprecedented demand of the courier network, however our customer service team will track every parcel and will ensure every order gets to you safely.

If you are not going to be in, you can ask our couriers to leave it in a safe place. You can either amend this yourself or alternatively give our customer care team on 01392 881 380.

Your order will arrive on your selected delivery date. All you need to do is select the products you would like, then head to our checkout, there you will be able to select a delivery date nearer to Christmas. 

For all items containing all frozen produce we politely ask that you choose as early a date as you can. We reserve 21st, 22nd and 23rd December for orders containing our fresh Christmas poultry.

We ask that this year you give our team as much notice as possible with any amends to your Christmas orders. To change your delivery address we require at least 7 days notice before your order is due to be delivered.

Christmas Storage

We will send whole fresh birds and crowns to you fresh, everything else will be delivered to you frozen. (With the exception of Highlands and island deliveries which ALL items will be delivered frozen)

The Christmas poultry (whole Turkey, whole Goose) will arrive fresh and wrapped in paper. It is best to remove this paper, place the bird on a wire rack or a plate at the bottom of the fridge and allow the air to circulate. It is really important to keep your Christmas poultry dry.

Yes you can freeze your turkey! Please allow at least 48 hours to defrost.

We do not use any preservatives in any of our products so it is best to store these in the freezer. All sausages and stuffing should be kept in the freezer or used within 3 days of being in the fridge.

All our Pipers Farm meat is blast frozen at the optimum moment ready for you to pop straight in your freezer. Each individual portion package is stored in an outer wrap where you'll find details of the product, the best before date and any ingredients. Fresh Christmas poultry will be wrapped by hand in paper ready for you to remove and store at home.

All Christmas poultry will last up to 5 days in the fridge, other products will last 3-4 days. All frozen products can last up to 6 months in the freezer.

All our soft cheese are sent with a minimum of 7 days shelf life. For Stiltons and some Blue Cheeses, we will send out with 20 days shelf life. For hard cheeses we will send with around 30 days shelf life.

Please check the storage tab on each product.

It is necessary to apply a common sense approach to cheese care and respond to the cheese you have in front of you, as opposed to following rigid guidelines. All our cheeses are artisanal and are a living breathing expression of their terroir. If you look after your cheese well you can extend its life, if you haven't been tempted to eat it all in time!

The best option is to keep the cheese wrapped in its waxed paper within a box in the fridge. The container will help to prevent the cheese from drying out and prevent the cheese from absorbing flavours.

You can also read our journal on how to care for your Christmas cheese here.

Christmas Cooking

All our cooking instructions can be found on each of our products pages. We also have plenty of wonderful recipes on our journal.

Our Turkeys do not need brining because of the breed we have selected. We grow our birds slowly only ever feeding them a natural diet, this builds a wonderful texture in the meat. We hang every bird for 12 days to develop a fantastic flavour. This means there is absolutely no need to brine. You will have plenty of flavour and succulence in the meat naturally.

Christmas Farming

Pipers Farm strongly believe in the principles set out by the organic food movement and understand that other food certification programmes such as red tractor or pasture for life apply some of these standards, however right from the outset, we felt the word 'organic' and the other programmes, such as 'Pasture for Life', would eventually lose its meaning. Instead, Pipers Farm decided that they wanted to produce food with their own set of standards and be totally transparent in discussing with you our methods.

Our Properly Free Range Turkeys are all 'Bronze' birds, a traditional slow-growing breed that thrives living outdoors amongst grassland pasture.

Ordering

You can browse our products and place your order online.

You can also give us a call to place your order on: 01392 881380.

Yes, we currently have a minimum order of £30.

Order by 11am for next day delivery.

During busy periods next day delivery may not always be available.

Currently you cannot add to your order online once it has been placed.

However you can call us on 01392 881 380 and we can add any items to your order 3 working days before your chosen delivery date.

As we do not retain your card details you will need to pay for any items you are adding over the phone.

If you need to change your delivery address after you have placed your order, you will need to contact us 4 working days before your delivery date. Please call us on 01392 881 380 or email hello@pipersfarm.com to update us.

Unfortunately we are not able to accept special requests or create bespoke cuts for you, this is down to our careful planning of carcass balance to reduce any waste and ensure enough cuts are available for everyone.

Our butchers are always working hard to replenish stocks. There are products that are incredibly popular and do sell out quickly, however we do our best to ensure the products that you want are available regularly. The best thing to do is just periodically check back on the website.

If a product has been out of stock for more than a week then do call our Customer Service team on: 01392 881 380 or email hello@pipersfarm.com

From time to time items might become unavailable and might be missed from your order. If this is the case you will be refunded for the missing item by the time your order has been delivered.

If something has accidentally been missed from your order please contact out Customer Service team at: hello@pipersfarm.com or: 01392 881380 and they will be happy to help.

We do not currently offer a subscription service.

Yes, you can cancel your order 4 working days before your chosen delivery date. To cancel your order please email: hello@pipersfarm.com or call us on: 01392 881 380

Delivery

We deliver to the whole of mainland UK, the Channel Islands, and parts of the Scottish Highlands.

You can check whether we deliver to your area by clicking the truck icon at the top of our website and popping in your postcode.

Currently we are unable to delivery to Northern Ireland.

We deliver to Mainland UK postcodes Tuesday - Saturday, excluding bank holidays.

We offer a next day service as well as a named delivery day service to this area.

We offer a Standard shipping, delivered 8am - 6pm or Express shipping, delivered 8am - 12pm.

We deliver to Highlands and Islands every Wednesday.

You can check our next available delivery date in your area by clicking the truck icon at the top of our website and popping in your postcode.

Mainland UK Standard Delivery (8am-6pm) £4.95

Mainland UK Express Delivery (8am-12pm) £7.95

Highlands & Islands (8am-6pm every Wednesday) £14.95

We offer FREE Mainland UK Standard Delivery on orders over £100.

We do not deliver the orders ourselves, we use DPD as our trusted delivery partner.

DPD offer a ‘predict’ delivery service whereby they inform customers of a one-hour delivery window notified by SMS and/or email – so you don’t have to wait in all day.

No you do not need to be at home to sign for your delivery. Simply tell us at the checkout where you would like us to leave your order and our courier will follow your instructions.

When you place an order online, you will receive a live tracking code from our courier DPD via your provided email or phone number.

On the morning of your delivery the live tracking link will update with a timed delivery slot. You will be able to see exactly where your parcel is and approximately what time it will be delivered to your door.

If you have downloaded the DPD app you will also receive notifications via the app for your order.

Our customer service team track every order between 9am - 5pm to ensure they will be delivered on time.

If your box has not arrived by the allocated delivery slot please contact our Customer Service team as soon as possible on: 01392 881 380.

Please be aware during busy periods deliveries may be slightly delayed. If your order has not arrived within 2 hours of your delivery slot please give us a call.

Payment

Payment is taken at the time of placing your order.

We accept, all major credit and debit cards including American Express.

You can also use Applepay and Shoppay at the checkout.

Unfortunately we do not accept Paypal at this time.

We do not retain your card details ourselves, however if your card details are stored on your browser they will 'autofill' at the checkout.

If you are checking out using Applepay or Shoppay your card details will be retained by that service.

Promotional Codes

We are only able to process one discount code per order, please be assured that any Pipers Points will be valid towards future orders for up to 6 months.

Once you convert your points into voucher these will be valid for up to 6 months.

Storage

We deliver all our meat frozen ready for you to put straight into the freezer.

Yes, all Pipers Farm meat is safe to defrost and refreeze.

If your meat has thawed during transportation it is completely safe to pop straight into your freezer.

We deliver your meat to you in considered packaging that even during the hottest summer days, keeps your meat below 8C.

Because we have farmed and prepared your meat so carefully there simply are not the levels of food spoilage bacteria that are present in industrial meat, making our meat far, far safer for you to handle and cook with.

There is a widespread faux pas that you cannot re-freeze meat once it has been defrosted. We would not recommend you do this with other meat, however this is one of the benefits of shopping with Pipers Farm, our meat is completely safe to refreeze.

All of our meat can be kept in the freezer for at least 6 months.

All our soft cheese are sent with a minimum of 7 days shelf life.

For Stiltons and some Blue Cheeses, we will send out with 20 days shelf life.

For hard cheeses we will send with around 30 days shelf life.

Please check the storage tab on each product.

It is necessary to apply a common sense approach to cheese care and respond to the cheese you have in front of you, as opposed to following rigid guidelines.

All our cheeses are artisanal and are a living breathing expression of their terroir. If you look after your cheese well you can extend its life, if you haven't been tempted to eat it all in time!

The best option is to keep the cheese wrapped in its waxed paper within a box in the fridge. The container will help to prevent the cheese from drying out and prevent the cheese from absorbing flavours.

Ingredients & Allergens

As a small farm we are unable to provide nutritional information for Pipers Farm meat products.

Many of our other producers do provide nutritional information, you can find this on the ingredients section of each product.

All ingredients and allergens are listed on each product page under. You will find all allergens highlighted in bold.

Our bacon is not nitrate free.

We use a trace amount of salt petre in our bacon cure. This is to ensure our products are fully cured, to protect against botulism and listeria. We use only a safe, trace amount.

Farming

Unfortunately you cannot visit Pipers Farm. The farm is Peter and Henri's home, so at this time we cannot offer unguided tours or visits.

From time to time we do host events and tours on the farm. To be the first to hear about our farm tours and events make sure you are subscribed to our email mailing list.

Pipers Farm is 55 acres of beautiful permanent pasture with deep hedgerows. At Pipers Farm HQ we rear a herd of native Red Ruby cattle, Suffolk-tup lambs and Swaledale mutton sheep. During the summer months we have a small parcel of Saddleback pigs.

In addition to the livestock reared at Pipers Farm HQ we also work with 30 incredible farms who grow for us to our exacting standards. You can find out more about our farms by visiting our sustainable farming page.

Yes, all of our beef, lamb and mutton is 100% grass fed and grass finished.

Our cattle, lambs and mutton sheep only eat forage and mother's milk for their entire lives. We simply do not believe in feeding them anything else.

Our free range chicken's diet is made up of straightforward cereals (corn, barley and wheat) and grass, with the emphasis on developing a healthy digestive system. Chickens are monogastric animals, which means they can’t survive on pasture alone – their stomach systems are not sophisticated enough to extract the energy and protein they need. This means nutrient-packed grains and proteins are a crucial part of their diet. We do not use any additives or chemicals in our feed. We want our chickens to grow slowly, healthily and lead a properly free range life.

Soya is present in the feed for our chickens. We use the minimum amount possible to ensure the welfare of our chickens, this protein is crucial for our birds to thrive while living a properly free range life.

Traditionally, fishmeal from local ports and harbours would have been fed to chickens instead of soya, however this was outlawed in the 1996 following the outbreak of BSE. Fishmeal, as a by-product of the local, inshore fishing fleet is a totally sustainable source of 'high quality, protected protein'. With the ban in place, it has meant that our local feed mills have had no option but to use soya. 

We are hopeful that the ban on the use of fishmeal by-products will be lifted. In the meantime we are actively looking at alternatives such as lupins. It is stimulating the challenge to combine the resourcefulness and skills of our local feed millers with our family farmers working these crops into traditional crop rotations. 

We will continue to actively seek alternatives to soya and remain hopeful for changes in regulations that will allow us to feed our chickens a completely sustainable diet. 

Our chickens, ducks, turkeys and geese are killed individually in farmyard based slaughterhouses, on most of our farms by the same team that has reared the birds. The humane slaughter of our birds is vitally important to us, we put a great deal of love and care into producing a healthy, happy bird, the last thing we would want is for our birds to have a stressful end to their lives. Every bird is carefully stunned prior to slaughter.

Our pigs, cattle and sheep are taken a short distance to our local, small farm-based abattoir. This is very important to us - it means that the animals are not stressed, the small team are highly skilled craftsmen, and importantly, the carcasses are in perfect condition to be hung on the bone. Every animal is fully stunned by hand prior to slaughter.

We are passionate about high welfare slaughter and are part of the campaign for small abattoirs. You can find out more about this here.

We are completely transparent when it comes to how we slaughter our livestock, if you would like more detailed information we are happy to share this with you. Please do call us on 01392 881 380 or drop us an email to hello@pipersfarm.com we are happy to answer any question you have as we passionately believe in the importance of transparency when it comes to the food we all eat.

We do not use hormones in our meat.

It is a common misconception that hormones are used in British meat. Using growth hormones in meat production has been banned in the EU since 1989.

Currently, the UK has a ban on both producing and importing hormone treated meat, which means no British farmer (no matter the standards) is able to use hormones in the production of their meat. However, there is pressure on the UK Government to lower their standards and allow imports from countries such as US and Australia, meaning hormone treated meat could be available on our shelves.

Regardless of changes to trade deals and agricultural policy, we will never, ever use hormones in Pipers Farm meat.

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