Coronavirus COVID-19 Frequently Answered Questions
We’ve seen unprecedented demand at very short notice, putting huge strain on our Despatch and Butchery teams. To help us catch up, we have had to push out all available delivery dates to later in the week. This will help us make sure we can fulfil as many existing orders as possible.
If you have already placed an order with us it is secure.
At this current time you are still able to place orders for next week and future dates.
Our priority is our loyal customers, we’ve stopped all marketing activities, and our sales teams are now pitching in to support our production and despatch team.
Our team are incredibly busy so we politely ask you if you can only contact us with urgent enquiries. There is lots of information on our website that should answer any questions. For all tracking information please check you confirmation email or get in touch with our courier DPD.
If you would like to place a new order for next week please do so as usual through our website.
There are currently no problems with stock or supply.
Please rest assured that we are working hard to figure out a solution that will allow us to deliver to as many loyal customers as possible next week and ongoing.
Thank you for your understanding during this unprecedented time.
Frequently answered questions
Due to the high demand of orders we're receiving and the wider strain on logistic companies we've seen throughout the UK, we have opted to send our meat fresh.
Please note that our meat is completely safe to freeze and refreeze.
You can read more about our 100% recyclable and biodegradable packaging here.
Yes, simply pop a note in at the checkout letting us know that you are in isolation and we will ensure that our drivers follow protocol.
Once you have filled your basket with your items, please head to the checkout where you will be able to select the next available delivery date using the calendar.
We have implemented a restriction of 3 products per order on some essential products. We have plenty of stock to go around and we want to ensure we reach those who need it.
We want everyone to have the opportunity to order what they need. Therefore, we have removed our meat boxes to maximise efficiency while fulfilling your orders and ensure there's enough of what people need to go around.
We polity request that you only contact us if it is absolutely necessary and you try to complete your order via the website. We are dealing with high volumes of calls and are trying to prioritise elderly or vulnerable customers who can only contact us using the telephone. You can drop us an email with any questions, or contact us via live chat, however we hope that our website is full of lots of helpful information.
We're reviewing stock levels on a hourly basis. Currently, there has been limited issues with fulfilling the contents of our customers orders.
From time to time, we may not be able fulfil everything you've ordered, particularly if you have ordered a large quantity of a single product.
In the event that you do not receive your entire order contents, we will of course refund for the items that are missing from your order.
Please work with us during this period, we will do everything possible to respond to your emails and calls as quickly as possible.
There is no need to stock pile, at present we do not have problems with supply. Please place a suitable sized order to see you through the period. We are working hard to be able to maintain regular deliveries.
We are doing our best to ensure our most popular products remain in stock. Please bear with us, and keep checking back on the site for the latest stock availability.
We are doing everything we can to prioritise deliveries for the elderly and any customers with compromised immunes as stated by the Government. If you really do need an order sooner please do call us and we will do what we can for you. We politely request that you only contact us if you really need to and are considerate to our customers who are the most vulnerable.
If you are in self isolation enough food to last two weeks is suggested. We can always deliver again to top you up at a later date if you should need to. We are doing our best to avoid large spikes in our supply chain.
At this time there are no issues with our supply. We are frantically working behind the scenes to ensure we are able to continue to get food to all of our customers. Please rest assured we are taking care of this and will keep you up to date if this should change.
You can set up a regular order by placing orders as usual through our website. These will need to be completed one by one. However all you need to do is select a future date in our calendar, then check out as standard. If you would like another date, follow the same process, just change the date.
Of course, that is no problem at all, simply add their delivery address in at the checkout and pop a note in to tell us anything we may need to know about them i.e if they are in isolation or need support carrying their parcel in.